Frequently Asked Questions
Everything you need to know about your KIVARI experience.
How long will it take for my order to arrive?
International orders typically arrive within 5-10 business days. We offer express shipping options at checkout for faster delivery to most global destinations.
What is your return policy for international customers?
We accept returns on full-priced items within 30 days of delivery. Items must be in original condition with all tags attached. Please note that return shipping costs and duties are the responsibility of the customer.
How do I determine the right size for me?
Each product page features a detailed size guide and specific garment measurements. If you are between sizes, we generally recommend sizing up for our tailored pieces or following the fit notes provided in the description.
Will I have to pay customs duties and taxes?
Import duties and taxes are not included in the item price or shipping cost. These charges are determined by your local customs authority and are the responsibility of the recipient.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How should I care for my KIVARI garments?
To maintain the longevity of our signature fabrics, we recommend a cold hand wash or delicate machine cycle. Always refer to the specific care label located inside your garment for best results.